There are probably thousands of people out there disagreeing with this one at this very moment, but three mobile carriers have been awarded the top rank in customer support by a JD Power study. Verizon, T-Mobile and Alltel tied for the title with 747 points out of a 1000-point rating system. They each received five stars. While the results were the same, the path to victory was slightly different for each. Alltel scored best in retail support; Verizon earned its winnings on efficient problem solving; and T-Mobile held down the fort in getting customers to live help over the phone. As far as other carriers you might be interested in: AT&T wasn’t too far behind with 730 points while Sprint racked up a rather paltry 704. The good news is that the average points awarded increased by 12 since February and providers were also quicker to solve problems this time around.
